At Maxray Travel & Hospitality, we understand that travel plans may change. This Cancellation & Refund Policy outlines the terms applicable to cancellations, refunds, and booking modifications.

1. Booking Cancellation

• All cancellation requests must be submitted in writing via email or WhatsApp.
• Cancellation will be effective only after written confirmation is provided by Maxray Travel & Hospitality.
• The date on which we receive your cancellation request will be considered the official cancellation date.

2. Cancellation Charges

The following cancellation charges may apply:

• 30 days or more before departure: 10% of the total package cost.
• 15–29 days before departure: 25% of the total package cost.
• 7–14 days before departure: 50% of the total package cost.
• Less than 7 days before departure or No Show: 100% of the total package cost.

Please note that actual cancellation charges may vary depending on hotel, airline, transport operator, or other supplier policies.

3. Refund Process

• Eligible refunds will be processed after deducting applicable cancellation charges and any non-refundable expenses incurred.
• Refunds will be made using the original mode of payment whenever possible.
• Processing of refunds may take 7 to 14 business days, depending on banks and payment providers.

4. Non-Refundable Services

The following are generally non-refundable unless otherwise stated:

• Flight or train tickets.
• Hotel bookings marked as non-refundable.
• Gondola tickets, helicopter tickets, pony rides, rafting, and other activity bookings.
• Entry tickets or permits issued by government authorities.
• Any third-party service specifically mentioned as non-refundable.

5. Changes or Rescheduling

• Requests to modify travel dates or itineraries are subject to availability and approval by hotels and other service providers.
• Additional charges may apply for any amendments or rescheduling.

6. Cancellation by Maxray Travel & Hospitality

In the unlikely event that a tour is cancelled by Maxray Travel & Hospitality due to operational reasons or unforeseen circumstances, guests will be offered either:

• An alternative travel arrangement (subject to availability), or
• A refund of the amount paid for the affected services.

The company shall not be responsible for any additional expenses such as flight cancellations, visa costs, or other personal travel arrangements.

7. Force Majeure

No refunds or compensation shall be payable for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, landslides, road closures, adverse weather, strikes, pandemics, government restrictions, civil unrest, or other force majeure events.

Contact Us

Maxray Travel & Hospitality

Address: 89 Wani Manzil, Lambert Lane, Residency Road, Srinagar, Jammu & Kashmir – 190001

Email: Maxraytravelhospitality.in@gmail.com

Phone: +91 7006757756, +91 9906815538

By confirming your booking, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.