Welcome to Maxray Travel & Hospitality. By booking any tour package or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.

1. Booking & Confirmation

• All bookings are subject to availability.
• A booking is confirmed only after the required advance payment has been received.
• The balance amount must be paid before the commencement of the tour unless otherwise agreed in writing.
• Customers must provide accurate personal and travel information at the time of booking.

2. Pricing

• All package prices are quoted in Indian Rupees (INR) unless otherwise specified.
• Prices are subject to change without prior notice due to changes in taxes, fuel charges, government regulations, or supplier costs.
• Any increase in applicable taxes or entry fees after booking shall be borne by the customer.

3. Inclusions & Exclusions

• Package inclusions are limited to the services specifically mentioned in the selected itinerary.
• Expenses of a personal nature, meals not mentioned, optional activities, monument entry fees, Gondola tickets, pony rides, helicopter services, local union taxis, travel insurance, and any additional costs are not included unless explicitly stated.

4. Travel Documents

• Guests are responsible for carrying valid government-issued identification and any other documents required during the journey.
• Failure to present the required documents may result in denial of services without any refund.

5. Changes to Itinerary

• The company reserves the right to modify the itinerary due to weather conditions, road closures, natural disasters, government restrictions, strikes, or any unforeseen circumstances beyond its control.
• Every effort will be made to provide suitable alternatives whenever possible.

6. Cancellations & Refunds

• Cancellation requests must be made in writing via email or WhatsApp.
• Refunds, if applicable, will be processed according to the company’s Cancellation Policy.
• Any cancellation charges imposed by hotels, transport providers, airlines, or other service providers will be deducted from the refundable amount.

7. Customer Responsibilities

• Guests are expected to follow local laws, hotel policies, and safety instructions throughout the tour.
• Any damage caused to hotel property, vehicles, or other facilities by the guest shall be the guest’s responsibility.

8. Liability

• Maxray Travel & Hospitality acts only as a travel facilitator for hotels, transport operators, and other service providers.
• The company shall not be liable for delays, accidents, loss of baggage, personal injury, theft, flight cancellations, weather disruptions, natural calamities, or any circumstances beyond its reasonable control.

9. Force Majeure

The company shall not be responsible for failure or delay in providing services due to events beyond its control, including but not limited to floods, earthquakes, landslides, pandemics, government orders, strikes, civil unrest, or adverse weather conditions.

10. Privacy

Customer information is collected solely for booking, communication, and service delivery purposes. Personal information will not be sold or shared with third parties except where required to complete travel arrangements or comply with applicable laws.

11. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Srinagar, Jammu & Kashmir.

Contact Us

Maxray Travel & Hospitality

Address: 89 Wani Manzil, Lambert Lane, Residency Road, Srinagar, Jammu & Kashmir – 190001

Email: Maxraytravelhospitality.in@gmail.com

Phone: +91 7006757756, +91 9906815538

By confirming a booking with Maxray Travel & Hospitality, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.